Frequently Asked Questions

How can I contact Customer Service for any questions, comments, and concerns?

You can contact us at

Monday- Friday between 10 am-6 pm EST.

How can I cancel my order?
Orders are normally processed within 24 hours. If you feel you made a mistake on purchasing an item you can contact us immediately at to make changes to your order.

Do you ship internationally?

No, we're currently not shipping internationally.

How quickly are orders processed?

All orders will be processed between 5-7 days business days.

(No weekends or holidays included)

Which currency are my orders processed in?

BeautyofJulez Cosmetics are processed in US dollars.

What forms of payment do you accept?

We currently accept all Major Credit Cards and Paypal. We do not accept personal checks, money orders or direct bank transfers

Do you offer returns or exchanges?

*All Items Are Final Sale, No Refunds*

BeautyofJulez Cosmetics does not offer refunds or exchanges unless the product was received damaged.

If you have a damaged product(s) please take a picture of the product with your confirmation invoice and email us right away at

How much is shipping to my country?

Shipping charges are based on the size and weight of the package and the location of the package’s destination.

When you enter your personal information in the checkout section your shipping cost should appear in your cart before finalizing your purchase.

Where are your lashes manufactured from?

All lashes and packaging are shipped from China in a cruelty-free environment.

Do you offer wholesale pricing?

No, Beautyofjulez Cosmetics doesn’t offer wholesale pricing at this time.